How to fix the world – Use your head or heart?

Climate change. Refugee crisis. Unemployment.  Poverty.  Think of these issues or any other countless ‘wicked’ problems and if you are reasonable, like most people; one question sounds in your head: “Do we know all the facts?”. Do we know the ‘right’ approach to fix these issues?  While the ‘facts’ are available to address and solve most of these problems, often, what triumphs in the form of policies and actions taken are based not on technocratic solutions, but value laden opinions. You think policy makers use their head all the time? Think again.

Fix-the-world-321

In a discussion with a senior administrator of a major research university, last week; I brought up this question. To my query of whether most decision makers use the ‘head’ or ‘heart’, she gave me a very interesting answer. The person ( let’s call her Ms.A) said that most of the times, she has seen less of technocratic solutions and more of normative answers. Technocracy or ‘methods’ based solutions are offered very few times and often are not the ones chosen because such solutions can only take us so far.  How does one, for instance, deal with a million people showing up on your borders – when your own country is dealing with unemployment? Do you turn these desperate people and shove them in the sea, to drown? Or do you appeal to normative and moral claims, to tackle the issue, at hand? While there are multiple perspectives at hand, and those who want to justify their decisions on technocratic basis: we are undergoing a recession, OR ‘These people don’t fit in here’ can use any combination of excuses to make the decisions that reflect their values. But ultimately, all such decisions that take place in the public domain are at the end, reflective of our normative values. Even bureaucrats don’t blindly implement laws, but rather implement them based on their own interpretation of it. Dwight Waldo, one of the greatest contemporary thinkers and scholars of Public Administration showed this, in his work.

Even when we write ‘laws’ and ‘rules’ to do things, most decisions take place in a gray area, where  idealism meets pragmatism. It is important to be aware of this, as much as this may be against or for our interests. Sometimes, bad laws get passed because they reflect the values of those who make them and at other times, good laws get made and implemented. To lay claim to a pure ‘objectivity’ in matters of public discourse and action, is foolish. Perhaps, it is the heart that triumphs, most of the time. We just need to ensure that those who make laws have theirs, in the right place.

 

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